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SHIPPING POLICY

Delivery costs are set at checkout, based on the delivery address and items purchased.

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On purchase you will receive a confirmation of order and relevant details.

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Once an order has been placed and payment completed, most orders are dispatched within 3-5 working days via a tracked Next Day Courier Service or (for some smaller or lower value items) Royal Mail. Most of our orders actually leave us within 24 hours of being received by us 

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We will make every effort to liaise with customers and with couriers in order to resolve any delivery difficulties, in the event of a parcel being returned due to non-delivery, additional delivery costs may be charged in order to complete any subsequent redelivery. If you have any query regarding a delivery issue please contact us 

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RETURN POLICY

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  • Please contact us before returning a faulty/incorrect item.

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  • If you Return your item(s) to us within 30 days of receipt, in unsoiled, undamaged and unused condition, we will happily Refund or Exchange them for you. This includes all tags still being attached and returned in the product packaging in which the items were sent out in. Please do not apply postal stickers directly on to the product packaging. E.g, footwear boxes, rug bags etc. In the event of these terms not being adhered to, we may be forced to deduct from your refund. 

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  • Refunds within the statutory period are made in line with the Consumer Contract Regulations.

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  • Send Returns by any method you choose.

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  • It is essential that you include a covering note with your parcel, telling us:

    • Your Original Order Number

    • Your Name and Contact Phone Number

    • Whether you would like a Refund or an Exchange (and what you might require in exchange)

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  • We strongly advise customers to obtain proof of postage from the Post Office, as in the extremely unlikely event of the item(s) not reaching us, this would be required in order for you to claim compensation. Return costs will be covered by the buyer.

PAYMENT METHOD

Staffordshire Saddlery accepts credit/debit cards and PayPal as a means of payment.

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